Welcome to Senco Arrow Shop’s FAQ section. Here you’ll find answers to common questions about our professional tools, shipping policies, payment methods, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our support team.
About Our Products
What types of professional tools do you sell?
We specialize in high-quality professional tools and fasteners including:
- Glue Guns
- Power Nailers
- Power Tool Nails
- Rivet Tools
- Rivets
- Staplers
- Staples
Are your tools suitable for professional use?
Absolutely! At Senco Arrow Shop, we cater specifically to professionals who demand reliable, high-performance tools. Our products are built to withstand the rigors of daily job site use.
Shipping & Delivery
Where do you ship to?
We ship to most countries worldwide, excluding some remote areas in Asia and other regions. During checkout, you can enter your address to confirm if we deliver to your location.
What shipping options do you offer?
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping (1-2 day processing)
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping (1-2 day processing)
How long does order processing take?
We process all orders within 1-2 business days before shipping. We understand time is money on the job site, so we work quickly to get your tools in transit.
Can I track my order?
Yes! All orders come with detailed tracking information. You’ll receive tracking details once your order ships from our warehouse in Kansas City.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer discounts for bulk orders?
While we don’t have specific bulk discounts listed, all orders over $50 qualify for free shipping. For very large orders, please contact us as we may be able to offer special pricing.
Returns & Refunds
What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied:
- 15-day return window from delivery date
- Easy return process (contact our support team first)
- Refund issued upon receipt of returned items
What if my item arrives damaged or defective?
We’re sorry to hear that! Please contact our support team immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.
How long does it take to process a refund?
Once we receive your returned item, we typically process refunds within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our Kansas City-based support team is happy to help with any questions:
- Email: [email protected]
- Address: 3747 White Oak Drive, Kansas City, US 64108
Do you offer technical support for your tools?
Yes! While our tools are designed for professional use and come with clear instructions, our team can assist with basic technical questions. For complex issues, we may direct you to the manufacturer’s technical support.
Still have questions? Our professional support team is ready to assist you with your tool needs. Contact us today at [email protected].