Privacy Policy

At Senco Arrow Shop (“we”, “us”, or “our”), we recognize that professional contractors and serious DIYers demand not only high-performance tools but also complete transparency about how their personal information is handled. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sencoarrowshop.com.

1. Information We Collect

We collect information that helps us provide our professional-grade tools and services to you efficiently:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information when you make a purchase or create an account.
• Business Information: Company name, tax ID, purchase order details for commercial accounts.
• Transaction Data: Details about purchases, shipping information, and order history.
• Technical Data: IP address, browser type, device information, and website usage data through cookies and similar technologies.
• Communication Data: Records of your correspondence with our support team.

2. How We Use Your Information

We use your information with the same precision and professionalism that goes into our industrial tools:

• To process and fulfill your orders for glue guns, power nailers, and other professional tools
• To provide customer support and respond to your inquiries
• To improve our website, products, and services based on professional user needs
• To prevent fraud and enhance the security of our payment systems
• To comply with legal obligations and enforce our terms of service
• For legitimate business purposes, including analytics and marketing (with appropriate consent where required)

3. Data Sharing and Disclosure

We treat your data with the same confidentiality we apply to professional transactions:

• Service Providers: We share information with trusted third parties who assist with payment processing (like PayPal), shipping, IT services, and fraud prevention – all held to strict confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
• With Your Consent: We may share information with other parties when you direct us to do so.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve professionals worldwide (excluding some remote areas), your information may be processed outside your country of residence. We ensure all transfers comply with applicable data protection laws through standard contractual clauses or other approved mechanisms.

5. Data Security

We protect your data with industrial-strength security measures:

• 256-bit SSL encryption on all transactions (the same standard used by banks)
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis
• Secure storage with industry-standard safeguards

While we implement robust security measures, no system is 100% secure. We encourage professionals to use strong passwords and monitor their accounts.

6. Your Rights and Choices

You have control over your personal information:

• Access & Correction: You may review and update your account information at any time.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Marketing Preferences: You can opt-out of marketing communications at any time.
• Cookie Controls: Manage cookie preferences through your browser settings (see Section 7).

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing certain requests.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart, secure checkout).
• Performance Cookies: Help us improve site performance and user experience.
• Analytics Cookies: Provide insights into how professionals use our site.
• Marketing Cookies: Used to show relevant ads (with your consent).

You can manage cookies through your browser settings, but disabling essential cookies may affect site functionality.

8. Children’s Privacy

Our professional tools and services are not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us