At Senco Arrow Shop, we stand behind our professional-grade tools with the same commitment to quality that professional contractors and serious DIYers demand from their equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • Original proof of purchase is required
  • Certain products may have additional restrictions (see below)

Important Note:

For safety and hygiene reasons, we cannot accept returns on the following products:

  • Power Tool Nails (opened packages)
  • Rivets (opened packages)
  • Staples (opened packages)
  • Any consumable items where the packaging has been opened or compromised

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order by emailing [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Senco Arrow Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for [Product Name]] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your RMA Number

Our team will review your request within 1-2 business days and provide:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Any additional information needed

Step 3: Ship Your Return

Package the item securely with all original packaging and accessories. Include a copy of your order confirmation or invoice. Ship to:

Senco Arrow Shop Returns
3747 White Oak Drive
Kansas City, MO 64108
United States

Clearly mark the package with your RMA number. We recommend using a trackable shipping method as you are responsible for the return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and approve your return. Please note:

  • Credit card refunds may take 1-2 billing cycles to appear on your statement
  • Original shipping fees are non-refundable unless the return is due to our error
  • PayPal refunds will be credited to your PayPal account

Exchange Process

For exchanges, we’ll ship your replacement item once we receive and process your return. If the replacement item is of higher value, you’ll need to pay the difference. For lower-value items, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For international returns (excluding Asia and certain remote areas), please note:

  • You are responsible for any customs fees or taxes associated with the return
  • Return shipping costs are not refundable
  • Processing may take additional time due to customs clearance

Questions?

Our professional customer service team is here to help. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 8am-5pm CST

We appreciate your trust in Senco Arrow Shop for your professional tool needs and are committed to ensuring your complete satisfaction with every purchase.